Several of the updates released this month have been on our roadmap and on our users’ wishlists for some time.

The result is six product releases built around one clear objective: make Charlie easier to control, easier to manage, and more effective in conversations with your leads.

🎥 Walkthrough video

Skills Templates

One of Charlie’s most powerful capabilities just became easier to use.

We introduced Skills Templates – a library of pre-built and vetted conversational Skills designed around common lead scenarios.

Users can now browse categorized templates, select the right starting point, customize the Skill, and deploy it directly to an AI agent.

🔗 Details: 📄 Skills templates

Multimedia Messaging: Charlie Is No Longer Limited to Text

Charlie can now incorporate images, audio, videos, and other multimedia files into conversations.

And most important thing, the process remains scripted.

You decide what Charlie sends, and when it gets sent.

🔗 Details: 📄 Sending multimedia files

Sub-Account Management: One Dashboard for Every Charlie Account

Managing multiple Charlie accounts used to come with unnecessary friction.

With Sub-Account Management, users can access and switch between multiple Charlie accounts directly from one central dashboard.

For businesses with several brands, business units, or client accounts, this turns Charlie into a more practical operational command center.

🔗 Details: ​

Native Aloware Integration: Charlie Fits Deeper Into Your Existing Stack

Charlie now features native Aloware support, allowing Aloware to serve as the primary provider for phone and SMS communication.

🔗 Details: 📄 Phone number: Aloware

Close CRM Enhancements: More Predictable Lead Management

First, Charlie’s enrollment policy has been overhauled to remove silent fallbacks that could send leads to a default Setter.

That means lead enrollment is now more predictable and easier to control.

Second, users can now search and filter Close phone numbers instead of manually scrolling through long lists to find the number they need.

🔗 Details: 📄 Close CRM: Overview