Action Condition: hierarchy
Last updated: November 13, 2026
When a lead's message matches both an Action Condition and Vets disqualification, the Action Condition's message is sent.

What changed
Before, if Vets was enabled and a lead's reply matched both Vets and an Action Condition with a custom DQ message, Charlie sent the Vets message. Now the Action Condition always wins.
How it works
Vets on, and both match: Charlie sends the Action Condition's message.
Only Vets matches: Charlie sends the normal Vets DQ message, as before.
If the condition's action is Kill Switch, its kill-switch behavior and message take priority.
The same order applies in the Playground and with live leads.
A condition scoped to one qualification step only overrides Vets at that step. The same goes for conditions scoped to Autobooks only.
If you want the Vets message to be sent, turn off the Action Condition or make it more specific.