Step-by-Step Instructions to Contact Support for Charlie
Access the Dashboard:
Log into your Charlie dashboard.
Locate the Support Icon:
Look at the bottom-right corner of your screen.
Click on the small support icon.
Explore Support Options:
Option 1: Search for Help
Use the search bar to look for help articles or resources relevant to your query.
Option 2: Send a Message
Click "Send us a message" to start a conversation.
Follow the AI Assistance:
If you send a message, the AI will attempt to resolve your issue by:
Asking if the presented options or articles help.
Providing step-by-step instructions for common queries.
Review Provided Resources:
If the AI suggests an article or resource, click on it to open the material in a new tab.
Review the content to see if it resolves your issue.
Request Human Assistance (If Needed):
If the AI cannot resolve your issue, select the option to "talk to a person."
Note: Support is unavailable during weekends. If you reach out on Friday night, Saturday, or Sunday, expect a response on Monday.
Resolve Your Issue:
Most queries should be resolvable through the resources or by contacting the support team directly.