Step-by-Step Guide: Creating a Charlie AI Setter
Step 1: Naming Your AI Setter
Choose a Clear Name:
Begin by naming your AI Setter in a way that is easy to identify. Use a naming convention that reflects the purpose of the AI Setter.
Example: If you're working with a fitness brand and using the "SM3 Method," name it accordingly.
Add a Description:
You can include a brief description to explain the purpose of this AI Setter.
Example: "This AI Setter is used for the SM3 Method fitness brand VSSL."
Step 2: Setting Up the Intro Message
Align Intro with Marketing:
Ensure that the intro message flows with your overall marketing strategy. The messaging in the AI Setter should align with your ad copy, landing page, and opt-in form to maintain consistency.
Example: Reference the marketing angle used in your campaign. If you are offering a free SuperMom SM3 training, your intro message could be:
"Hey [First Name], this is Amanda from [Brand]. I noticed you signed up for the free SM3 SuperMom training."
Ask a Qualifying Question:
After the intro, ask a key qualifying question to gather information from the lead.
Example: "What is your biggest struggle in reaching your fitness goals?"
Provide Examples for Responses:
To increase engagement, provide sample answers to guide the lead. This helps them respond more effectively.
Example: "Is it nutrition? Exercise? Both?"
Set the Objective for the Intro:
The objective is what Charlie needs to achieve from this question. In this case, the objective is:
"Determine the user's biggest struggle in reaching their fitness goals."
Max Tries:
Set the max tries (how many times Charlie will ask the question before moving on) to 2, which is the recommended default.
Step 3: Adding Qualification Questions
Structure Your Qualification Questions:
After the intro, add qualifying questions to learn more about the lead. These questions should focus on understanding the lead’s needs, goals, and challenges.
Example for a fitness brand:
"What have you tried so far in terms of diets or programs to help with your goals?"
Set Objectives for Each Question:
For each qualifying question, define an objective that Charlie needs to accomplish.
Example: For the question about past diets or programs, the objective could be:
"Determine what diets or programs the user has already tried."
Max Tries and Instructions:
Set the max tries to 2, so Charlie asks the question twice before moving on.
You can leave instructions blank at the start. Add them later based on data collected from interactions.
Step 4: Follow a Logical Script Flow
Maintain a Clear Flow:
Structure the conversation so that each question builds on the previous one. In a fitness setting, the flow might include:
Intro (What is your biggest struggle?)
Qualification 1 (What have you tried so far?)
Qualification 2 (On a scale of 1 to 10, how committed are you to achieving your goals?)
Call to Action (CTA)
Keep the Conversation Concise:
Limit the total number of questions to 4-6. Asking too many questions can drag out the conversation and lose the lead's interest.
Focus on getting enough information to qualify the lead and drive them toward booking a call.
Step 5: Adding a Call to Action (CTA)
Design the CTA:
The CTA should be clear and direct, guiding the lead to take the next step, such as booking a call or completing a form.
Example: "Awesome, so to get started, go ahead and book a time that works best for you. It only takes a minute! Here’s the link: [Link]."
Keep the CTA Simple:
Make sure the CTA is easy to follow, and the lead understands exactly what to do next.
Step 6: Setting Up Hunts (Follow-Ups)
Create Follow-Up Messages (Hunts):
Hunts are follow-up messages that Charlie sends when a lead does not respond or take action (e.g., if they haven’t booked a call).
Example: "Hey [First Name], just wanted to check in and see if you had a chance to book your time. Here’s the link again: [Link]."
Add Multiple Follow-Up Attempts:
Set up multiple follow-ups for the intro and each qualification question. You can have up to 9 follow-ups for SMS, Instagram, and Facebook Messenger.
Example Hunt Timings:
First follow-up: 20 minutes after the initial message.
Second follow-up: 4 hours later.
Third follow-up: 16 hours later.
Step 7: Adjusting Settings for Your Charlie AI Setter
Customize Persona and Tone:
Adjust the persona and tone of Charlie to match your brand’s style:
Tone of Voice: Friendly, informal, or professional, depending on your target audience.
Energy: Neutral, masculine, or feminine.
Language Style: Casual, formal, or empathetic.
Optional Customizations:
You can enable emojis if you want Charlie to use them in conversations.
You can also enable typos to make Charlie seem more human, but this is not recommended for formal industries.
Ban Phrases:
If Charlie is using phrases that don’t align with your brand, you can add them to the ban list.
Business Information:
Provide details about your business, including your business name, the owner’s name, your industry, target audience, and services offered. This helps Charlie personalize responses.
Step 8: Final Adjustments to Schedule and Follow-Up Timing
Set the Follow-Up Schedule:
Leave the main schedule off so Charlie works 24/7. This means Charlie can respond to leads whenever they opt-in, even at night.
Hunt Schedule: For follow-ups, enable a schedule to avoid sending messages at inappropriate hours (e.g., 3 AM). Set the hunt schedule to operate between 8 AM and 8 PM.
Choose a Time Zone:
Use a time zone that aligns with your target audience. A good middle-ground is Mountain Time, as it’s between Pacific and Eastern time zones.