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Creating an Ai Setter

Iggy Odighizuwa avatar
Written by Iggy Odighizuwa
Updated over 7 months ago

Step-by-Step Guide: Creating a Charlie AI Setter

Step 1: Naming Your AI Setter

  1. Choose a Clear Name:

    • Begin by naming your AI Setter in a way that is easy to identify. Use a naming convention that reflects the purpose of the AI Setter.

    • Example: If you're working with a fitness brand and using the "SM3 Method," name it accordingly.

  2. Add a Description:

    • You can include a brief description to explain the purpose of this AI Setter.

    • Example: "This AI Setter is used for the SM3 Method fitness brand VSSL."

Step 2: Setting Up the Intro Message

  1. Align Intro with Marketing:

    • Ensure that the intro message flows with your overall marketing strategy. The messaging in the AI Setter should align with your ad copy, landing page, and opt-in form to maintain consistency.

    • Example: Reference the marketing angle used in your campaign. If you are offering a free SuperMom SM3 training, your intro message could be:

      • "Hey [First Name], this is Amanda from [Brand]. I noticed you signed up for the free SM3 SuperMom training."

  2. Ask a Qualifying Question:

    • After the intro, ask a key qualifying question to gather information from the lead.

    • Example: "What is your biggest struggle in reaching your fitness goals?"

  3. Provide Examples for Responses:

    • To increase engagement, provide sample answers to guide the lead. This helps them respond more effectively.

    • Example: "Is it nutrition? Exercise? Both?"

  4. Set the Objective for the Intro:

    • The objective is what Charlie needs to achieve from this question. In this case, the objective is:

      • "Determine the user's biggest struggle in reaching their fitness goals."

  5. Max Tries:

    • Set the max tries (how many times Charlie will ask the question before moving on) to 2, which is the recommended default.

Step 3: Adding Qualification Questions

  1. Structure Your Qualification Questions:

    • After the intro, add qualifying questions to learn more about the lead. These questions should focus on understanding the lead’s needs, goals, and challenges.

    • Example for a fitness brand:

      • "What have you tried so far in terms of diets or programs to help with your goals?"

  2. Set Objectives for Each Question:

    • For each qualifying question, define an objective that Charlie needs to accomplish.

    • Example: For the question about past diets or programs, the objective could be:

      • "Determine what diets or programs the user has already tried."

  3. Max Tries and Instructions:

    • Set the max tries to 2, so Charlie asks the question twice before moving on.

    • You can leave instructions blank at the start. Add them later based on data collected from interactions.

Step 4: Follow a Logical Script Flow

  1. Maintain a Clear Flow:

    • Structure the conversation so that each question builds on the previous one. In a fitness setting, the flow might include:

      • Intro (What is your biggest struggle?)

      • Qualification 1 (What have you tried so far?)

      • Qualification 2 (On a scale of 1 to 10, how committed are you to achieving your goals?)

      • Call to Action (CTA)

  2. Keep the Conversation Concise:

    • Limit the total number of questions to 4-6. Asking too many questions can drag out the conversation and lose the lead's interest.

    • Focus on getting enough information to qualify the lead and drive them toward booking a call.

Step 5: Adding a Call to Action (CTA)

  1. Design the CTA:

    • The CTA should be clear and direct, guiding the lead to take the next step, such as booking a call or completing a form.

    • Example: "Awesome, so to get started, go ahead and book a time that works best for you. It only takes a minute! Here’s the link: [Link]."

  2. Keep the CTA Simple:

    • Make sure the CTA is easy to follow, and the lead understands exactly what to do next.

Step 6: Setting Up Hunts (Follow-Ups)

  1. Create Follow-Up Messages (Hunts):

    • Hunts are follow-up messages that Charlie sends when a lead does not respond or take action (e.g., if they haven’t booked a call).

    • Example: "Hey [First Name], just wanted to check in and see if you had a chance to book your time. Here’s the link again: [Link]."

  2. Add Multiple Follow-Up Attempts:

    • Set up multiple follow-ups for the intro and each qualification question. You can have up to 9 follow-ups for SMS, Instagram, and Facebook Messenger.

    • Example Hunt Timings:

      • First follow-up: 20 minutes after the initial message.

      • Second follow-up: 4 hours later.

      • Third follow-up: 16 hours later.

Step 7: Adjusting Settings for Your Charlie AI Setter

  1. Customize Persona and Tone:

    • Adjust the persona and tone of Charlie to match your brand’s style:

      • Tone of Voice: Friendly, informal, or professional, depending on your target audience.

      • Energy: Neutral, masculine, or feminine.

      • Language Style: Casual, formal, or empathetic.

  2. Optional Customizations:

    • You can enable emojis if you want Charlie to use them in conversations.

    • You can also enable typos to make Charlie seem more human, but this is not recommended for formal industries.

  3. Ban Phrases:

    • If Charlie is using phrases that don’t align with your brand, you can add them to the ban list.

  4. Business Information:

    • Provide details about your business, including your business name, the owner’s name, your industry, target audience, and services offered. This helps Charlie personalize responses.

Step 8: Final Adjustments to Schedule and Follow-Up Timing

  1. Set the Follow-Up Schedule:

    • Leave the main schedule off so Charlie works 24/7. This means Charlie can respond to leads whenever they opt-in, even at night.

    • Hunt Schedule: For follow-ups, enable a schedule to avoid sending messages at inappropriate hours (e.g., 3 AM). Set the hunt schedule to operate between 8 AM and 8 PM.

  2. Choose a Time Zone:

    • Use a time zone that aligns with your target audience. A good middle-ground is Mountain Time, as it’s between Pacific and Eastern time zones.

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